Retail
Capture every lead 24/7 with an AI Direct Agent
Manual DM Monitoring
Managers must manually check and respond to every direct message across social platforms, which is time-consuming.
Lost Opportunities During Off-Hours
Communication often stops during non-working hours or weekends, resulting in lost leads and missed opportunities.
Delayed Engagement with Customers
Slow response times in direct messages lead to customer frustration and inconsistencies in support quality.
What used to take up to 5 minutes per customer message now takes less than 15 seconds
Instant DM Capture
The process begins when a customer sends a message to your business Direct. The agent instantly detects and engages with the message in real time.
Automatic Intent & Detail Extraction
The agent analyses the conversation to identify customer intent and key details, capturing all requirements without missing critical information.
Internal System Synchronization
The agent pulls relevant information from CRM, product, or knowledge systems to draft accurate, on-brand replies.
Intelligent Response Generation
For routine enquiries, the agent drafts and sends professional, on-brand replies instantly; complex enquiries are flagged for manager review.
Seamless Manager Handoff
For complex cases, the agent generates a polished summary and notifies a human manager to take over with full context.