Retail
Convert intent into sales with an AI Shopping Assistant
Complex Product Navigation
Standard website search filters are often too rigid for natural queries, forcing customers to manually browse hundreds of items.
High Cart Abandonment
If a user cannot find and add the right item quickly, they are likely to leave the site before reaching the checkout.
Manual Consulting Load
Support teams often spend significant time acting as personal shoppers for customers, answering repetitive product-related questions.
Now: more customer sessions that result in a completed purchase
Customer Message
The process begins when a customer sends a message in the support/chat window.
Intelligent Consultation
The agent analyses the customer’s request to understand intent, whether it is a general question, a specific recommendation, or a support issue.
Context & Product Information Retrieval
The agent pulls relevant information from internal systems (product catalogue, CRM, FAQs, knowledge base, stock levels).
Response Generation
The agent delivers an instant, tailored response in the support window to keep the conversation active and the customer engaged.
Direct Basket Automation
If the customer chooses a recommended product, the agent adds it directly to the shopping cart, handling options like size, colour, and quantity without manual selection.
One-Click Checkout
A checkout path is generated that takes the user directly to the final payment screen with the correct items already in the basket.
Follow-Up (Optional)
For complex enquiries or exceptions, the agent notifies a human agent, allowing them to intervene quickly.