Retail
Automate routine enquiries and internal support with an FAQ Agent
Manual Handling of Repetitive Queries
Managers and support teams are often forced to manually process typical client questions and requests.
Risk of Inconsistent Information
Relying on manual retrieval of scripts or policies makes it easy to provide outdated or inconsistent information to clients.
High Time Consumption
Manually searching through internal instructions and formatting responses can take significant time across dozens of daily interactions.
What used to take up to 15 minutes per inquiry now takes only 1 minute
Query Detection
A customer or team member submits a question via your integrated channels.
Intent Classification
The agent analyses the query to identify exactly what the user is looking for, whether it’s a policy clarification, a technical script, or a standard business procedure.
Knowledge Retrieval & Structuring
Information is extracted strictly from your approved internal policies and scripts to ensure 100% accuracy and consistency.
Automated Response Generation
A clear, structured, and helpful response is generated automatically, following your company’s tone and presentation standards.
Instant Resolution
The final response is delivered to the user.
Manager Handoff (Optional)
If the query is identified outside of the agent's scripts, it is automatically escalated to a human manager with a full summary of the context.