Retail
Enhance business reputation with a Marketplace Feedback Agent
Manual Feedback Processing
Managers must manually read and analyse every customer review or feedback entry to draft appropriate responses.
Inconsistent Response Quality
Without a centralised system, there is a risk of providing inconsistent or off-brand replies, which can damage the business's reputation.
Delayed Engagement with Customers
When managers are overloaded with routine tasks, they cannot respond to feedback quickly and resolve issues in real time.
What used to take over 10 minutes per feedback response now takes only 2 minutes
Feedback Detection & Analysis
Once a review platform is opened, the agent recognises customer feedback on-screen and begins analysing sentiment and core issues.
Automatic Script Matching
The agent cross-references the feedback against your approved internal scripts to identify the most relevant response templates.
Response Option Generation
The agent delivers multiple polished response variants to the manager, ensuring a clear layout and consistent formatting.
One-Click Finalisation
The manager selects or tweaks the best option and posts a finalised reply that follows company standards.