Retail
Deliver instant, personalised phone support with a Voice Support Agent
Repetitive Inbound Calls
Support teams are overwhelmed by routine questions (e.g., order status, store hours, basic policies) that could be automated.
High Wait Times
During peak retail hours, manual call handling leads to long queues, resulting in frustrated customers and missed opportunities.
Lack of Instant Context
Without a pre-call CRM sync, managers often start conversations with zero context, forcing customers to repeat their information.
What used to take over 5 minutes per phone inquiry now takes only 2 minutes
Smart Call Intake & ID
The process begins as soon as the customer calls. The agent instantly identifies the caller by syncing with your CRM to pull their history and current status.
Real-Time Intent Recognition
The agent analyses the customer’s request to determine whether it can be resolved using internal guidelines or if it requires escalation to a human expert.
Automated Resolution
For standard enquiries, the agent delivers accurate, on-brand responses instantly, following your approved scripts and tone of voice.
Live Human Handoff
If the issue is complex, the agent transfers the call to a manager, providing a real-time text summary of the conversation so the human can take over instantly.
Post Call CRM Update
After the call, the agent automatically updates the CRM with a call transcript, a summary of the resolution, and any required follow-up actions.